Delivery normally takes place within 5-7 working days unless otherwise stated on the product page. Orders for more than one item may be shipped from different warehouses, and therefore may arrive at different times.
All orders are dispatched using our range of trusted couriers such as:
Order placed before 1pm will be dispatched on the same day (Monday-Friday)
Delivery normally takes place within 3 working days unless otherwise stated on the product page
Some product ranges may take 5 or more working days for delivery
A signature is required for some but not all of our deliveries. If your delivery requires a signature and you are not there, the courier will leave it with a neighbour, in a safe place (if you have one) or take it away again for redelivery. They will place a card through your door to let you know that they have been, and what action they have taken.
Any delivery instructions should be included at the checkout when prompted
You can request delivery to your place of work or any other address, make sure to enter the alternative address in the shipping section during the checkout process
Tracking details are available for most orders and will be provided where possible. If you require tracking information please contact us
If your order does not arrive in the scheduled time please contact us for further information and guidance
* A delivery charge may be applied to larger rugs (which exceed standard courier lengths) for remote Highland and Island areas. You will be notified of this post order confirmation and given the chance to pay additional charges, change your order or cancel your order
ADDITIONAL EXPRESS SERVICES AND OPTIONS
Additional services are available for a fee. These options will be presented at the checkout if available and may include:
* Saturday delivery only eligible for certain products where the Saturday delivery option is available in the checkout
*Unfortunately due to courier restrictions in certain geographical areas, additional charges may apply for large items. You will be notified of this post-purchase and given the option to pay additional charges, change your order or cancel your order.
DELIVERIES TO MULITPLE ADDRESSES
If you would like to have items sent to separate UK or Irish addresses, please complete a separate order for each address.
COLLECT IN STORE
We have a store located in Newry, Northern Ireland. If it is suitable you can of course collect your item from our store. Please contact us if you would like to arrange this.
Our address is 23 shepherd’s Way, Carnbane Industrial Estate, Newry BT35 6EE
We deliver free of charge to most UK and Irish addresses.
Unfortunately, due to courier restrictions in certain geographical areas, additional charges may apply for large items. You will be notified of this post-purchase and given the option to pay additional charges, change your order or cancel your order.
Delivery to more remote locations can take longer than stated, this is beyond our control and we will do our best to keep you up-to-date with tracking information
Many express services are not available in more remote areas – contact us to find out more
INTERNATIONAL DELIVERY - USA / CANADA & EUROPE
We offer delivery to a large number of International destinations. The delivery price will be quoted during the checkout process.
For most EU countries except Ireland delivery will vary depending on the size of your item but all delivery charges will be shown at step 2 of the checkout
For USA customers orders MUST be placed via our USA store which can be found here Kukoon USA Store
For Canada customers orders MUST be placed via our Canada store which can be found here Kukoon Canada Store
Our customer service team are available to answer any questions you may have regarding products, ordering or delivery. Please note that the team is English-speaking and can only respond to English calls. We will do our best to deal with any foreign language emails via translation services.